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Frequently Asked Questions |
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General Questions
Do you have a private event booked I can come to? Haven't you heard it is not polite to crash someone else's "Private" event? People who have hired us to perform at their event get our full 100% attention and I can't do that if I'm trying to do a sales pitch during someone's event. If you hire me as your DJ, I guarantee that you will get my 100% full attention and we will keep your event private.
Do you have a public event booked I can come to? We would be more then happy to let you see us live at a public event. Please keep in mind, 99% of our events are private. Please contact us to see if we have any upcoming "Public" events.
Are you insured? Yes, we do carry a million dollar liability insurance policy.
Do you offer any help to non-profit organizations? Yes we do, we donate or discount our service to a few organizations every year, please contact us to discuss possible pricing. We currently donate our time and services to Camp Quality of Illinois for there Camp Dance Night; please check them out at www.campqualityillinois.net. We also have donated our services to Northern Indiana Storm Cheerleading for many years in the past.
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Booking Us Questions
How far in advance do you recommend we book our event? We recommend on booking your event around the same time you book your hall. This allows you to pick the service you feel is right for you and not just someone that is available.
Will we receive Entertainment Contract agreement? Yes! We furnish every client with an Entertainment Contract agreement for your protection and ours. This document details all possible issues that may arise pertaining to your event, and all expenses in detail in case of any special circumstances that may arise. This way there is no hidden cost, or charges. We can meet up with you to have you sign our pre-filled contract, or we can send it to you via Email or the Post Office once we confirm the date is available.
If we choose Sarnowski's TNT-Hot Tracks DJ Service, who would be DJ'ing our event? Us of course, we are a family owned business. Normally it will be me (Todd Sarnowski) as your main DJ, and either my wife (Leticia Sarnowski) or her brother (Steven Castellanos) as my co-DJ when needed.
What is the Deposit required to book the event? We only require a $200 non-refundable Deposit along with the contract to book your date. Deposit will be deducted from the performance fee; Deposit is not an additional fee. If your event is less then 15 days away, then full payment is due with contract to book your date.
Do you accept Visa, MasterCard, American Express, or Discover? Yes, but only through PayPal.
What is your cancellation policy? You can cancel up to 15 days prior to the event, and then only the deposit is retained. If you cancel with 14 days or less prior to the event then full payment is due.
When is the final payment due? Final payment of the remaining balance is due for the event 14 days prior to the event; payment can be in the form of Personal\Cashiers Check, Money Order, or PayPal.
If my form of payment is check or money order, who do I make it payable to? At this point we can only accept checks & money orders made to "Todd Sarnowski".
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Event Questions
How would you be dressed for our event? We are dressed to impress! Typically my wife Leticia is always dressed in a very nice black dress. I and my other co-DJ Steven are normally dressed in very nice matching dark charcoal gray (almost black) tailored suits.
Do we have to provide you with a meal? We don't expect or require you to provide a meal for us, including your entertainer is considered a courtesy not a necessity. Please consider we will be there for about 2 hours before and hour after your event so we can usually be there for approximately 8 hours. Please let us know ahead of time if you choose to include us in your meal count so we can prepare accordingly, there is a question right on the event planner just for this.
Do we have to tip our entertainer? No; you are not obligated to tip us, however if you feel we did a great job tips will be greatly appreciated.
Will you take breaks during the event? Normally no we don't take formal breaks, however if a quick break is needed for any reason this is one of the reasons we usually have to 2 DJ's on hand so we can keep the music going.
Would you be able to stay later then the time agreed upon? Usually, yes. Please keep in mind if you choose to ask us to stay later, there is a overtime rate which is depending on the package you have chosen..
Will you advertise at our event? No and Yes! No, we will not place advertisements at your quest tables, or hang huge banners in the venue. Yes, if one of your quests request information we will give them a business card to contact us at a later time. We also may have business cards sitting at our DJ booth and maybe at the bar area (With the venues permission).
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Audio Equipment Questions
When do you usually setup? In most cases we setup our equipment 1 - 2 hours before the event, this way everything can be completed by the time your guests start arriving.
What kind of equipment do you use? We use Pro Audio Equipment from some of the best brands available; American DJ, Numark, Gemini, Nady, Audio Technica, Furman, Behringer, Legion Sound, Mackie, ESO & American Audio.
Do you have backup equipment available? Yes, we carry backup equipment in our trailer, and our system is also setup with some backup solutions in mind if a problem occurs. So if for any reasons a major malfunction happens, we can easily get back up and running pretty quickly.
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Lighting Equipment Questions
What kind of lighting equipment do you use? We use Lighting Equipment from some of the best brands available; American DJ & Elation.
Do you have fog/haze? No, at this time we don't offer fog or haze machine.
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Wedding Reception Questions
What type of planning will you help us with? We will assist you from the beginning to the end of your event. We will give you access to all our event management information; you can provide us your Event Planner, and Timeline for the event. We will have as many consultations as needed to finalize all your details.
What is an Event Planner? An Event Planner is all the details we need to smoothly run your event for the night. It includes the Bridal Party information, dinner and cocktail music selections and your music selections for all your formal dances.
What is a Timeline? A Timeline is simply a form listed with when the reception starts, cocktail hour, dinner, cake cutting....etc. We will also have copys available to your photographer, Banquet Hall, and wedding Coordinator so everyone is on the same page for your selected events.
How soon do we need to have our Event Worksheet, Timeline & Music Selection done? As soon as possible is best, we do require all planners to be submitted 2 weeks prior to the event. We will usually review these with you during our final 2 week consultation meeting.
What's a MC? Master of Ceremonies; we coordinate the events of the evening, announcements and set the mood for a memorable night. We also will coordinate between the banquet hall, the photographer, and the wedding coordinator for all the formal events. You certainly don't want us to start your first dance when the photographer is out in the hallway taking group pictures.
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Did we miss anything?
Do you still have some questions regarding our service? Please feel free
to contact us.
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